Shipping Policy

Last Updated: 10/01/2026​

This policy applies to all orders shipped from Urbanity Goods. As a solo-operated business, I prioritize safe, timely, and cost-effective delivery while ensuring transparency.

1. Shipping Carriers

I partner with reliable carriers including USPS, FedEx, and UPS​ based on:

• Delivery speed

• Service reliability

• Destination coverage

2. Processing Time

• Orders placed Mon–Fri before 3 PM CST​ ship within 1–2 business days​

• Weekends/holidays: Processed next business day

• Pre-order/custom items: Ship date noted on product page

3. Shipping Methods & Timeframes

4. Shipping Fees

• Continental U.S.: Free shipping on orders over $50​

  • Below $50: Flat fee **$4.95**​

• Alaska/Hawaii: Flat fee $9.95​

• International: Calculated at checkout (varies by destination)

5. International Considerations

• Customers are responsible for:

  • Customs duties/taxes

  • Carrier-specific restrictions (lithium batteries, liquids, etc.)

  • Providing accurate phone/email for customs clearance

6. Returns & Exchanges

• My error​ (wrong/defective item): I cover return shipping

• Customer-initiated returns: You pay return shipping

• Undeliverable packages​ due to incorrect address: Reshipping fees apply

7. Risk & Liability

• Items become your responsibility once handed to the carrier

• I’m not liable for:

  • Delays due to weather/carrier issues

  • Lost/stolen packages after delivery confirmation

  • Customs seizures or import restrictions

8. Tracking & Support

All orders include tracking. Contact me immediately if:

• Tracking shows “delivered” but item not received

• Package appears damaged upon delivery

  📧 support@urbanitygoods.online​

  📞 +1 (878) 732-2072​

9. Policy Updates

I may update this policy periodically. Current version always applies to new orders.

Return Address​ (for approved returns):

2803 Kerrvillee Ct, Killeen, TX 76549